1. To protect your rights, please open and inspect the ordered goods immediately upon receipt, you can verify the order to ensure right product is delivered without any external damages. If you encounter any issues, please contact us immediately at 02-2568-2659 or reach out to our customer service via our official Line ID: @realpromise. Pursuant to the Consumer Protection Act, we regret to inform you that we cannot accept returns or exchanges beyond the seven-day cooling-off period. We appreciate your understanding. Please refrain from using email communication for returns and exchanges to avoid any potential impact on your rights due to missed email notifications.

2. If you receive damaged goods due to transportation, please refuse to accept the delivery directly from the courier. Be sure to take photographs as evidence to safeguard your rights and promptly contact our customer service. We will assist you promptly.

3. When returning or exchanging goods, please return the product with intact conduction, original packaging, and original invoice. Please be kindly reminded that return product, along with giveaway, attachment, packaging, and attached documents need to be in the same condition as originally received. Failure to return all components may affect your return authorization and result in associated charges.

4. We'd like to remind you that if you choose the "cash on delivery" service at a convenience store and fail to collect your order for no valid reason, causing the products to be returned after the deadline, any discount vouchers and promotional discounts used in the order will not be refunded.